Cancellations: for bookings of 1 or 2 rooms made within 48hrs of booking arrival date incur a 100% cancellation fee. Cancellations for bookings of 1 or 2 rooms made with more than 48hours notice incur an administration charge of 25% of total booking fee. Group bookings of more than 2 rooms will incur a cancellation charge of 50% if cancelled more than 14 days prior to the arrival date and incur a 100% fee if cancelled less than 14 days prior to the arrival date. Should you need to cancel and wish to re-book for an alternate date we will gladly do so at no charge (subject to availability). We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
Pets: we do not allow guest pets to stay on site.
Children: are most welcome. We can accommodate children up to 3 years of age free of charge and provide cots and high chairs free of charge. For children 3 – 12 year old we charge $25 per night/child when they can occupy the same room as two adults.
Extra Persons: When a room can accommodate additional guests we charge the following rates.
- Adults – $40 per night
- Children 3-12yo – $25 per night
- Mews Rooms – we can only accommodate one additional infant (in a a cot) in these rooms.
- School House – we can only accommodate one additional infant or child (either on a foldaway bed or a cot) in these rooms.
- Carriage House – we can accommodate up to two additional people (infant, child or adult) in the Carriage House (either two in the living room or one in the Queen bedroom and one in the living room) either on a foldaway bed or a cot.
Carriage House Cleaning: Both tariffs for the Carriage House include standard cleaning upon checkout. When vacating the Carriage House please ensure you leave the property in the condition you found it when you arrived and ensure that the kitchen appliances/cutlery/crockery/glassware/cookware are all cleaned so that the next guests may be able to use them immediately. Should the property need additional cleaning, this will be charged to the guests at a rate of $30 per hour.
Carriage House Linen and Servicing:
Bed & Breakfast tariff – Linen (bath and bed) is included and if required by guests this tariff includes a daily service. In the interests of protecting the environment and natural resources such as water, we will only change towels if requested by guests.
Self-catering tariff – Linen (bath and bed) is included, with one change of linen after 7 days for stays longer than 7 days. This tariff does not included daily servicing.
Firewood: is provided for the first night’s stay in the Carriage House, thereafter $10 per tub.